Privacy Policy

Introduction

Welcome to LammyGlow Skincare. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

Personal Information

When you place an order or create an account, we may collect:

• Full name and contact details
• Email address
• Phone number (including WhatsApp: 0902 897 3339)
• Shipping and billing address
• Payment information (processed securely through trusted payment gateways)

Automatically Collected Information

When you visit our site, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website or source

How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and delivery
• Communication: To send order confirmations, updates, and respond to inquiries via email or WhatsApp
• Customer Support: To provide assistance and resolve issues
• Marketing: To send promotional offers and newsletters (only with your consent)
• Improvement: To analyze usage patterns and improve our products and services
• Legal Compliance: To comply with applicable laws and regulations

Data Protection & Security

We implement a variety of security measures to maintain the safety of your personal information:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers with firewall protection
• Regular security assessments and updates
• Restricted access to personal data (limited to authorized personnel only)
• Payment information is never stored on our servers

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, understand site usage, and improve our services.

• Essential Cookies: Required for site functionality (shopping cart, login)
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences at any time.

Third-Party Services

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Shipping and delivery
• Analytics and marketing
• Customer communication platforms (including WhatsApp)

All third-party providers are contractually obligated to protect your information and comply with privacy regulations.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed.