Last Updated: January 1, 2024

Introduction

At VANGA, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Quick Summary: We collect information to provide better services to you. We never sell your personal information to third parties. We use industry-standard security measures to protect your data.

Information We Collect

Personal Information

When you register on our site, place an order, or subscribe to our newsletter, we may collect the following personal information:

  • Contact Information: Name, email address, phone number, and shipping/billing address
  • Payment Information: Credit/debit card details (processed securely through Paystack), bank account information
  • Account Information: Username, password, and purchase history
  • Communication: Your messages, reviews, and feedback

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on site, click patterns
  • Cookies: We use cookies to enhance your browsing experience

How We Use Your Information

We use the information we collect for various purposes:

Purpose Legal Basis
Process and fulfill your orders Contract performance
Communicate with you about orders and promotions Legitimate interests / Consent
Improve our website and services Legitimate interests
Prevent fraud and enhance security Legal obligation
Personalize your shopping experience Consent

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

Types of Cookies We Use:

  • Essential Cookies: Required for the website to function properly
  • Preference Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Track your browsing habits to deliver relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Sharing and Disclosure

We may share your personal information in the following situations:

Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

  • Payment processing (Paystack, Flutterwave)
  • Shipping and delivery services (GIG Logistics, DHL)
  • Marketing and email communications
  • Analytics providers (Google Analytics)

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

If VANGA is involved in a merger, acquisition, or asset sale, your personal information may be transferred.

Note: We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement a variety of security measures to maintain the safety of your personal information:

  • SSL/TLS encryption for all data transmissions
  • PCI DSS compliant payment processing
  • Regular security audits and updates
  • Limited employee access to personal data
  • Secure data storage with encryption at rest

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Data Protection Rights

Under applicable data protection laws, you have the following rights:

Right to Access

You have the right to request copies of your personal information.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal information, under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal information, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the information below.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

For order data, we typically retain this information for 5 years to comply with tax and accounting requirements. After this period, the data is anonymized or securely deleted.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary action.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Nigeria and choose to provide information to us, please note that we transfer the data, including personal information, to Nigeria and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@vanga.ng

Phone: 08137547597

Response Time: We aim to respond within 48 hours

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.