Returns and Refunds Policy

Quick Overview

Eligibility for Returns

Items That Can Be Returned

• Items in original condition with all tags attached
• Items in original packaging
• Defective or damaged products
• Wrong items sent by mistake

Items That Cannot Be Returned

• Perishable goods (food, flowers)
• Personal care items (underwear, swimwear)
• Digital downloads and software
• Gift cards and vouchers
• Customized or personalized items
• Items marked as "Final Sale"
• Products damaged due to misuse
• Items returned without original packaging

Return Timeframes

Standard Returns (Change of Mind)

You have 7 calendar days from the date of delivery to initiate a return for change of mind. Items must be unused and in original packaging.

Defective or Wrong Items

You have 14 calendar days from the date of delivery to report defective products or wrong items. We'll arrange for pickup and provide a full refund.

Warranty Claims

For items under manufacturer's warranty, please refer to the warranty card included with your product. Contact us within the warranty period for assistance.

How to Return an Item

1. Log into Your Account

   Go to your order history and select the item you wish to return. Click on "Request Return" to start the process.

2. Select Return Reason

   Choose the reason for return from the dropdown menu and provide any additional details or photos if required.

3. Wait for Approval

   We'll review your request within 24-48 hours and send you a return authorization if approved.

4. Pack the Item

   Securely pack the item in its original packaging with all tags and accessories. Include a copy of your order invoice.

5. Ship the Item

   Drop off the package at any GIG Logistics center near you. For defective items, we'll arrange free pickup.

6. Receive Refund

   Once we receive and inspect the item, we'll process your refund within 3-5 business days.

Return Shipping Costs

Customer-Initiated Returns (Change of Mind)

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.

VANGA-Initiated Returns (Defective/Wrong Item)

We will cover all return shipping costs for defective products or items we sent incorrectly. We'll provide you with a prepaid shipping label.

Refund Methods and Timeline

Refund Options

• Original Payment Method: Refunded to the card or account used for purchase (3-5 business days)
• Store Credit: Instant credit to your VANGA wallet for future purchases
• Bank Transfer: For cash on delivery orders, refund via bank transfer (3-5 business days)

Refund Timeline

1. Item Received: We inspect the returned item within 2 business days
2. Refund Processed: Once approved, refund is processed within 24 hours
3. Bank Processing: Banks may take 3-5 business days to reflect the amount

Exchanges

We offer exchanges for defective or wrong items only. For size or color exchanges, we recommend returning the item for a refund and placing a new order.

Exchange Process

1. Request a return for the original item
2. Wait for return approval
3. Return the original item
4. Place a new order for the desired item

Damaged or Defective Items

If you receive a damaged or defective item:

1. Take clear photos of the damage/defect within 24 hours of delivery
2. Contact our support team immediately with order number and photos
3. We'll arrange for pickup of the damaged item
4. Refund or replacement will be processed upon pickup

Cash on Delivery Returns

For Cash on Delivery orders, refunds are processed via bank transfer. Please provide your bank details when initiating the return:

• Bank Name
• Account Number
• Account Name

Refunds are processed within 3-5 business days after we receive and inspect the returned item.

International Returns

Currently, we only accept returns from within Nigeria. For international customers, please contact our support team for assistance.

Warranty Claims

Manufacturer's Warranty

Many of our products come with a manufacturer's warranty. The warranty period varies by product and brand. Please check the product description or warranty card for specific warranty information.

How to Claim Warranty

1. Contact us with your order number and warranty issue
2. Provide photos or videos of the defect if applicable
3. We'll verify warranty coverage and guide you through the process
4. Depending on the warranty terms, we'll arrange repair, replacement, or refund

Frequently Asked Questions

Contact Returns Department

If you need assistance with a return or have questions about our returns policy:

Policy Updates

We reserve the right to update this returns policy at any time. Changes will be effective immediately upon posting to this website. We encourage you to review this policy periodically for any updates.